Operational Excellence Manager

Are you driven by improving healthcare through innovation and operational excellence?
Do you want to play a key role in shaping the future of obesity treatment across Europe?

If so, this could be the opportunity for you.

About Yazen

Yazen is a digital healthcare provider with a clear vision: to help the world overcome overweight and obesity.

Through our digital platform, our specialist team provides individuals living with obesity the tools and support they need to achieve and maintain a healthy weight. Our approach is evidence-based, patient-centred, and grounded in the latest research.

Our values guide everything we do:

• We are fact-based

• We are easily accessible

• We are personal

• We do it together

Our ambition is to be at the forefront of modern, evidence-based obesity treatment – both in Sweden and internationally.

The Role

As our Operational Excellence Manager within Medical Operations, you will play a key role in developing, optimising and scaling our clinical and operational processes, with particular focus on Onboarding and Lifestyle Intervention – two core components of the Yazen Model.

Your mission is to:

• Enhance patient care and experience

• Improve operational efficiency

• Ensure high medical quality and patient safety

• Enable scalable international expansion

This role combines strategic development with hands-on operational involvement, including direct patient contact within onboarding. This ensures a deep understanding of both patient needs and operational realities.

You will also contribute to innovation initiatives, particularly integrating AI and automation into clinical workflows.

Your Responsibilities

Strategic Responsibilities

• Identify and implement new working methods and tools to improve clinical processes

• Ensure medical operational readiness and scalability during international market entries

• Collaborate cross-functionally with Expansion, Growth, Product, Support and Medical Operations

• Contribute to developing a stable and scalable pan-European operating model
  

Operational Excellence & Development

Working across three key areas:

• Consolidation & Operational Excellence – “Stabilise before we scale”

• Efficiency & Impact – “Focus on what drives patient outcomes”

• Enable scalable market expansion – “Pan-European model”

You will:

• Develop and optimise networks for prescription delivery and seamless patient journeys

• Evaluate and improve laboratory and home-testing processes

• Lead new pilots and process initiatives

• Support Team Leads within Onboarding and YazenCoaches with structured improvements

• Integrate and test AI-supported tools to enhance efficiency and personalisation

• Implement and communicate new routines within Medical Operations

Contribute to internal education and knowledge-sharing

Quality & Innovation

• Drive continuous improvement to ensure operational quality, regulatory compliance and patient satisfaction

• Define and monitor clear KPIs to support data-driven decision-making

• Support the integration of AI and emerging technologies into our clinical support ecosystem

• Ensure alignment with Yazen’s patient-first mission and core values

Team & Stakeholder Management

• Foster a collaborative, test-and-learn culture

Communicate plans, progress and outcomes clearly to internal and external stakeholders

Qualifications & Experience

We are looking for someone who has:

• Strong understanding of healthcare operations, including clinical support functions such as onboarding or similar

• Experience within digital health or technology-enabled healthcare (highly valued)

• Excellent written and verbal communication skills in Swedish and English

• Knowledge of additional European languages (advantageous)

• Hands-on operational experience with a strong drive to optimise and innovate

• Ability to balance strategic thinking with operational execution

• Experience working cross-functionally across teams and markets

• Experience or strong interest in integrating AI and automation into healthcare operations

• Leadership experience or demonstrated ability to lead others towards shared goals and process improvements

Who You Are

You are:

• A collaborative team player who values open communication

• Humble and curious, with a strong ambition to grow professionally

• Passionate about improving patient care through innovation

• Structured, proactive and results-oriented

• Analytically strong and quality-driven

• Comfortable initiating, refining, evaluating and completing pilots and new processes with ownership

• Highly system-savvy, with the ability to understand how details impact the broader context

• Driven by medical quality and patient-centred care, while also commercially aware

• Able to balance patient safety and medical excellence with user-friendliness and customer experience

Motivated by impact and aligned with Yazen’s mission and values

If you want to contribute to building the leading obesity treatment model in Europe – while working at the intersection of healthcare, technology and operational excellence – we at Yazen would love to hear from you.